PROJECT MANAGEMENT
CUSTOMER SUCCESS
Why set boundaries?
Boundary-setting is a critical aspect of providing exceptional service. This looks like setting clear expectations with clients. It’s essential to establish and communicate boundaries and expectations to prevent assumptions and misalignments in understanding the project’s goals.
Let’s explore strategies for identifying and setting boundaries, effectively communicating them to clients, and handling potential challenges that may arise.


Course Content
Clear Communication
Center the 'Why'
Don't Say No
Say Less
Manage Friction
About Instructor
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